DRAXIONEL Money Back Guarantee Policy

At DRAXIONEL, we are committed to providing our clients with the highest quality products and services. We value your satisfaction and trust in us, which is why we offer a comprehensive Money Back Guarantee policy. Please review the following terms and conditions carefully.

Eligibility Criteria

• The product or service must have been purchased directly through the official DRAXIONEL website or an authorized distributor.
• Claims must be submitted within 30 days from the date of purchase.
• The product must be returned in its original condition, including packaging, manuals, and accessories.

Non-Eligible Returns

• Products showing signs of misuse or damage not covered by warranty.
• Customized or personalized items.
• Services rendered in full or digital products that have been downloaded.

Claim Process

1. Contact our customer service team at [email protected] with your order details.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number.
3. Ship the product back to the address provided by our representative, ensuring it is securely packaged.
4. Upon receipt and inspection of the returned product, we will process your refund within 14 business days.

Refund Details

Refunds will be issued using the original payment method. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on the part of DRAXIONEL.

Customer Support

If you have any questions regarding our Money Back Guarantee policy, feel free to reach out to our dedicated support team. We are here to assist you and ensure your experience with DRAXIONEL is nothing short of exceptional.

Thank you for choosing DRAXIONEL. Your satisfaction is our top priority.